Cancellation & Refund PolicyCancellation & Refund PolicyCancellation & Refund Policy

1 · Court bookings

• Free cancellation: more than 24 hours before start time.
• Less than 24 hours or no-show: no refund (100% of the cost retained).
• Cancellations are done directly in PlayByPoint or by email.

2 · Annual memberships

You can cancel your annual membership at any time by providing written notice. If you cancel within the first tenth of your membership term, a cancellation fee of up to 10% of the total contract price applies. Beyond that period, you only pay for the time elapsed. We will refund the balance of your payment within 10 days of receiving your notice.

3 · Hour packs (Access / Access+)

• You may cancel your hour pack at any time. We will refund the balance of your unused hours within 10 days of your request.
• If you cancel within the first tenth of your pack's duration, a cancellation fee of up to 10% of the total pack price applies.
• Standard hours in the Access pack never expire.
• Access pack bonus hours are promotional, use them within 12 months to maximize your value or they revert to the standard visitor rate.
• Hour balances are linked to your account. You can use your balance to book courts for yourself and any other players.

4 · Events (drop-in, socials)

• Cancellations 24h+ before: credit issued.
• Less than 24h: no credit.
• No-show: no credit.
• Spot filled from waitlist: credit issued.

5 · Clinics (single session)

• Cancellations 24h+ before: credit issued.
• Less than 24h: no credit.
• Club cancels: credit issued.

6 · Programs (multi-week)

• Before start: credit issued (minus admin fee if applicable).
• After start: prorated credit for unused sessions (cutoff after week 2).
• Missed sessions: no credit.

7 · Leagues

• Before start: credit issued (minus admin fee if applicable).
• After start: no credit.
• Player substitution allowed.

8 · Tournaments

• Cancellations 7+ days before: credit issued.
• Less than 7 days: no credit.
• Spot filled from waitlist: credit issued.
• Event canceled: credit issued.

9 · General rule

• For events, clinics, programs, leagues, and tournaments (sections 4–8), eligible cancellations are issued as account credit.
• For annual memberships (section 2), hour packs (section 3), and documented medical circumstances (section 10), refunds are issued to the original payment method via Stripe.
• No cash refunds unless required by law or as set out above.

10 · Medical and exceptional circumstances

If a documented injury or medical condition prevents you from playing, you are entitled to a prorated refund for the unused portion of your membership or pack. Contact us with a medical note and we will process your refund within 10 days.

11 · Refund method

All refunds are issued to the original payment method via Stripe. We process and issue your refund within 10 days of receiving your written cancellation notice. Please allow 5 to 10 business days for the amount to appear on your statement.

12 · How to proceed

To cancel, use the options in PlayByPoint or email info@pickleball101montreal.ca with your booking or account number. Your refund clock starts the moment you send your written notice.